Refund and Exchange Policy
At SYN by Saman, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our comprehensive refund and exchange policy is designed to ensure your satisfaction.
Refund Policy
Eligibility for Refunds:
- Items must be returned within 10 days of the purchase date.
- Products must be unused, in their original packaging, and in the same condition as when received.
- Proof of purchase is required (order number, receipt, or email confirmation).
Non-Refundable Items:
- Items marked as final sale.
- Products that have been used or damaged after delivery.
Process for Refunds:
1. Contact our customer service team at Instagram to initiate a refund.
2. Provide your order number and reason for the return.
3. Once your return is approved, you will receive instructions on how to return the product.
4. Upon receipt and inspection of the returned item, a refund will be processed to your original payment method within 7-10 business days.
Exchange Policy
Eligibility for Exchanges:
- Items must be returned within 30 days of the purchase date.
- Products must be unused, in their original packaging.
- Proof of purchase is required (order number, receipt, or email confirmation).
Process for Exchanges:
1. Contact our customer service team at Instagram to initiate an exchange.
2. Provide your order number and reason for the exchange.
3. Once your exchange is approved, you will receive instructions on how to return the product.
4. Upon receipt and inspection of the returned item, the new item will be shipped to you within 5-7 business days.
Additional Information
- Return Shipping Costs: Customers are responsible for return shipping costs.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team at our official Instagram or Facebook accounts.
- Processing Time: Please allow up to 10 business days for your return or exchange to be processed once we receive the item.